FAQs

Find quick answers to common questions, ensuring you have all the information needed to utilize our products and services.

• What is a Loss Draft and how does iink take responsibility?
• What do you do after receiving a disbursement check for your insurance claim?
• How can I delete my personal data?
• Can I save my digital signature for future payments?
• Escrow Account
• Payment Verification Request
• What is the difference between a Public Adjuster's Report and a Contractor's Bid?
• Why is my mortgage company withholding funds for repairs?
• Why do mortgage companies request a W-9 from contractors for monitored claims?
• Why is my home insurance claim being monitored?
• Why is my file suspended?
• Check Return
• ACH vs. Clearing Times: Understanding the Difference
• Upload Multiple Checks to a Claim
• Why is an inspection needed?
• Why is the Mortgage Company Not Releasing the Whole Amount?
• Receiving Funds with iink
• Who should be listed as a Stakeholder?
• Handling Check Returns
• Handling Checks Received from the Mortgage Company
• Why does iink need my loan details?
• Can I request funds from someone without an iink account?
• What if the payer doesn't respond?
• Can I cancel a request after it's been sent?
• Can I request payments for multiple purposes in one request?
• How do I know when my payment request has been paid?
• What if I need to change the amount after sending a request?