Image Errors can happen for a number of reasons. Please follow this guide to help identify the issue you are having.
Check image requirements:
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The file must be a JPEG, PNG, or GIF (not PDF) - You can use this free tool to convert a PDF to JPEG.
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The image must be clear. Creases, shadows, blurriness, all edges not present, objects that block the check image, and any unreadable check details will not be accepted.
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The entire check must be in view.
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Check must be laying on a flat surface.
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Use the flashlight app on your phone in order to eliminate shadows.
Acceptable check images:
Unacceptable check images:
Note:
If you receive the error "check image too small", the image quality is too low to be accepted by the Federal Reserve's automated clearinghouse. Typically, a low image quality will cause pixelation with the MICR line (check, account, and routing numbers) and the Fed's system will reject the check when deposited. Their optical character recognition (OCR) would not be able to read the check even though it can be read by humans. Since the Fed's are processing billions of checks per year, this would be the only way they can positively confirm the check number, account, and routing numbers for the fund's transfer. Please upload the best quality picture possible of the check to continue.
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